Privacy Policy

Last updated: 2nd March 2026

Barton Court (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect your personal data when you visit www.bartoncourt.co.uk or make a booking with us.

1. Who We Are

Barton Court is a private country estate offering self-catering accommodation in Colwall, Herefordshire.

For the purposes of data protection law, Barton Court is the data controller responsible for your personal data.

If you have any questions about this policy, please contact:

Email: [Insert Email Address] Address: Barton Court, Colwall, Herefordshire, [Insert Postcode]

2. What Information We Collect

We may collect and process the following information:

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Booking details

  • Payment information (processed securely via third-party providers)

  • Communications you send to us

  • Website usage data (via cookies and analytics tools)

We do not knowingly collect data from children under 16.

3. How We Use Your Information

We use your information to:

  • Process and manage bookings

  • Respond to enquiries

  • Provide customer support

  • Send booking confirmations and pre-arrival information

  • Improve our website and services

  • Comply with legal obligations

If you subscribe to marketing communications, we may send occasional updates or offers. You can unsubscribe at any time.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity (to fulfil your booking)

  • Legitimate interests (to improve services and respond to enquiries)

  • Legal obligation (for tax and accounting purposes)

  • Consent (for marketing communications, where applicable)

5. Data Sharing

We may share your information with:

  • Payment processors

  • Booking management systems (e.g. OwnerRez or similar)

  • Professional advisers (accountants, legal advisers)

  • IT and website service providers

We do not sell your personal data.

6. Data Retention

We retain booking records for accounting and legal purposes (typically up to 6 years).

Marketing data is retained until you unsubscribe.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse or unauthorised access.

However, no online transmission can be guaranteed completely secure.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure (where legally permissible)

  • Object to processing

  • Request restriction of processing

  • Withdraw consent (for marketing)

To exercise any of these rights, please contact us.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.